|EIPA - Performance Management in the Context of Total Quality Management|
|News from Partners|
|Wednesday, 09 November 2011 12:49|
Public top and middle managers as well as quality and change managers, interested and/or involved in introducing management tools and quality management techniques in the public sector (ministries, agencies, regional and local administrations, education, police, healthcare, etc.).
Performance management in public administration has a long ascendancy, and in all probability, a long road ahead. Nonetheless, performance management is not without its problems. Practitioners, management consultants as well as academics have sought solutions in response to the paradoxical and often problematic nature of performance management. New Public Management reforms worldwide have introduced a variety of performance measurement and management practices. Performance management has gradually become an integral part of modern governance arrangements. On the term ‘performance’ itself different interpretations are possible. Not to speak how public sector organisations can manage this performance meaning define objectives, monitor execution and evaluate the results? This 3 days seminar will focus on organisational performance. Experts and practitioners will present their views and experiences on this field. The participants will be invited to discuss their outputs – services and products delivered - and their outcomes - impacts on society - and the way their organisation is managed in order to achieve these results. Indicators are often the magic word. But is measuring (and managing) performance the same as creating a set of indicators and gathering data or is more at stake? Answers to these and many more questions are discussed and to be found during this seminar.
A mixture of presentations, specific case studies, experiences and interactive discussions in a combination of workshops and plenary sessions.
At the end of the seminar participants should have a clear understanding of
• the essence of public sector performance measurement and management,
• for what reasons performance measurement can be used,
• how to set up a sound performance measurement system in a public sector organisation.